2.1 Create Customer Contact

Reference: Manage Payment Arrangement Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CC&B

Description: If configured, a Customer Contact can be created when a Service Agreement is activated.

Entities to Configure

•	Customer Contact Class

•	Customer Contact Type

•	Characteristic Type

•

SA Type

Available Algorithms

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SAAT-CC - This algorithm creates a customer contact of the specified Customer Contact Class and Customer Contact Type when the service agreement is activated. If a Customer Contact Characteristic Type is specified, the algorithm will also create a characteristic of that type for the customer contact, with a characteristic value equal to the SA ID of the service agreement that is being activated.